India’s First-of-Its-Kind Awards for Used Car Dealers — OLX Titan Awards 2025 Raise the Bar

India’s used car market is on a rapid upward trajectory. According to the OLX Mobility Report  FY23–FY28 (7th Edition), from a market worth ₹2 lakh crore in FY23, it is projected to grow to ₹5 lakh crore by FY28, with a volume increase from 46 lakh units in FY23 to 85 lakh units over the next five years.

As the used car market evolves, it is expected to outpace the new car market, driven by increasing affordability, enhanced digital access, and growing trust in online platforms.   These shifts are creating a dynamic landscape for the used car dealer partners and customers alike.

However, amidst this remarkable growth, the used car market has long lacked a structured platform to celebrate the efforts and achievements of dealer partners — the driving force enabling this transformation on-ground. Dealer partners have been integral in ensuring that customers have access to reliable used cars, fostering trust in online marketplaces. In recognition of their hard work and commitment, OLX launched the Titan Awards — a first-of-its-kind initiative aimed at recognising and celebrating top-performing used car dealer partners across India. The OLX Titan Awards serve as a testament to excellence in customer satisfaction, operational performance, and long-term partnerships with their dealer partners across the country.

The Growth Journey: A Testament of Trust and Partnership

OLX’s evolution in the used car market reflects a powerful story of growth, collaboration, and shared success. What started with a modest presence has now grown into a robust, trusted platform with a pan-India presence, embraced by dealer partners across the country. This journey is a clear reflection of the trust placed in OLX and the value it continues to deliver to its customers.

Our used car dealer partners have been instrumental in this transformation—placing their confidence in the platform, while OLX has remained committed to empowering their growth. By enabling greater visibility, generating quality leads, and facilitating better customer engagement, OLX has helped dealer partners grow their businesses.

More than just a platform expansion, this growth is about building lasting relationships and shaping a marketplace grounded in transparency, trust, and customer-centricity. Together with its partners, OLX is redefining the future of the used car market.

“At OLX, our used car dealer partners are at the heart of everything we do. They are the driving force behind our success in the used car market. The inaugural edition of the  OLX Titans Awards is our attempt to recognise and celebrate the remarkable achievements of our valued dealer partners. Their on-ground expertise, excellence, customer centricity, business integrity and valuable market feedback continue to shape our platform and deliver a great experience for our users. As highlighted in the OLX–CRISIL Mobility Report, India’s used car market is projected to reach ₹5 lakh crore by FY28, hence the role of our partners becomes even more pivotal.  We’re proud to celebrate their achievements”, said Siddharth Agrawal, Chief Business Officer (Autos), OLX India.

The Evaluation Criteria

The evaluation criteria for the OLX Titan Awards was carefully designed to ensure transparency and fairness, with dealer partners assessed across key metrics that directly influence customer experience.

• Ad Response Time: This parameter reflects a dealer partner’s promptness and professionalism in responding to customer queries. A quick, courteous response not only demonstrates operational efficiency but also sets a positive impression. Dealer partners who consistently maintain low response times exemplify customer-centricity and service excellence.
• Ad Title and Description Quality: The quality of the ad title and description plays a crucial role in attracting potential buyers. A clear, concise, and detailed ad description helps buyers make informed decisions. This metric encourages dealer partners to provide honest and accurate information about their listings, ensuring customers have substantial details before making a purchase.
• Ad Image Quality & Quantity: High-quality images enhance transparency and build trust by providing a clear view of the used cars to buyers. Clear images from different angles build confidence and aid decision-making. This criterion underscores the importance of transparency in the used car market, fostering a trustworthy relationship between dealer partners and customers.

Honouring the Titans: Recognising the Best in the Industry

In the inaugural edition of the OLX Titan Awards, used car dealers partners from across the country were recognised for their outstanding contributions to the used car market. The awards spanned several categories, each recognising different aspects of excellence within the industry. From customer service to operational growth, the Titan Awards highlighted the diverse ways in which dealer partners are driving the industry forward.

Here are the winners across the key award categories:

These dealer partners demonstrated a strong commitment to delivering the highest levels of customer service and operational excellence. From transparent car listings to fast response time and high-quality images, each winner has set a new standard for what it means to be a top-tier used car dealer partner in India.

Voices of the Titans

In addition to the prestigious awards, the Titan Awards served as a platform for dealer partners to share their stories and insights. Here are some reflections from the winners:

Mr. Madan, M CARS (Customer Champion Award – National Winner)
 “We built M Cars on one belief: premium cars deserve a premium customer experience. OLX has helped us scale that vision, reaching more customers and building trust. This award is an honour—and a reminder that if you stay transparent  and keep a customer-first approach, success will follow.”

Mr. Nitin Amarlal Bajaj, Car Galleria NX (Premium Partner Award – National Winner)
 “This award is a proud moment not just for me but for every customer who trusted us in the used car business, trust is paramount. Since 2019, OLX has helped us bring more transparency, better reach, and technology to elevate the used car-buying experience. With fair pricing, transparent deals, we have been able to deliver customer excellence.

Mr. Paresh & Mrs. Nimmi, ZoomWheels (Star Franchise Partner Award – National Winner)
“Our journey with OLX began eight years ago, and it’s been a game changer. At ZoomWheels, we believe in raising the bar every single day. With countless happy customers, this recognition is more than a milestone—it’s motivation to continue setting new benchmarks for customer satisfaction and operational excellence”.

Mr. Sovan Bose, Auto Hub (Star Performer Award – National Winner)
 “At Auto Hub, we’ve always believed that trust builds business. Being part of the OLX family for over 8 years has only strengthened our resolve to create personalized, transparent experiences for every customer. This recognition is a testament to the power of staying true to your values.”

These voices represent the spirit of excellence that defines the OLX Titan Awards and the broader used car industry in India. The success of the awardees is built on a strong foundation of trust, quality, and service — values that OLX continues to champion.

The Road Ahead: A Commitment to Continued Excellence

• Celebrating and Enabling Dealer partners Excellence – The launch of the OLX Titan Awards marks a strategic initiative to honour the exceptional contributions of our used car dealer partners—who continue to be the backbone of India’s dynamic used car market.. At OLX, our partners remain at the core of our vision and operations.
• Setting New Industry Benchmarks – More than just recognition, the Titan Awards catalyzed change. By spotlighting exemplary performance and raising the bar for service excellence, OLX aims to inspire the dealer partners community to continuously innovate, adapt, and lead with a customer-first mindset.
• Continued Investment in Value Creation – OLX will continue to invest in advanced technologies, product enhancements, actionable insights, and strategic collaborations—driving long-term value and market leadership. The next set of the OLX Titan Awards is scheduled for July 2025, where new milestones will be celebrated with our growing used car dealer partner network.
• A Market Poised for Growth – According to the OLX–Crisil Mobility Report, India’s used car market is projected to reach ₹5 lakh crore by FY28—underscoring the sector’s immense potential.
• Key Drivers of Future Growth:
  • Evolving Customer Preferences: Increasing demand for affordable, quality pre-owned vehicles is reshaping market dynamics.
  • Accelerated Digital Adoption: Over 80% of used car buyers globally now begin their journey online (Google/Kantar, 2023), drawn by transparent pricing, verified listings, and intuitive platforms.
  • Fintech Integration: Instant loan approvals and online EMI tools are simplifying transactions and enhancing customer confidence.
  • Supportive Economic Trends: Despite macroeconomic fluctuations, rising disposable incomes and enhanced financing accessibility are fueling sustained demand.
  • Proactive Government Policy: Initiatives such as the Vehicle Scrappage Policy and sector formalization efforts are reinforcing buyer trust.
  • EV Momentum and Digital Convenience: Growing adoption of electric vehicles and preference for seamless digital experiences are shaping future consumption patterns.

As OLX continues to scale with its dealer partners, the road ahead promises not just growth—but a redefinition of how India buys and sells used cars. Together, we are shaping a future marked by transparency, innovation, and sustainable mobility.